Privacy policy
1. General provisions
This Privacy Policy describes how the online shop orumaitsed.ee, operated by Oru Maitsed OÜ (registration code: 16965219, address:
Viljandi county, Viljandi municipality, Intsu village, Kondi tee 29, 69611, e-mail: info@orumaitsed.ee), processes and protects the Customer’s personal data in accordance with the European Union General Data Protection Regulation (GDPR) and Estonian laws.
2. Personal data processed
The online shop processes the following personal data:
- First name and surname
- Contact details (email, phone, delivery address)
- Order data (purchase history, preferences)
- Payment data (bank and card payment information processed through a third party payment service provider).
- IP address and website usage data (via cookies)
3. Purpose of the processing of personal data
Personal data is used to:
- Processing and delivery of orders
- To provide customer service
- Invoicing and accounting
- To send marketing messages (only with the consent of the Customer).
- To improve the user experience and security of the website
4. Legal basis
The basis for data processing is:
- Contract (order fulfilment)
- Legal obligation (e.g. keeping accounting records)
- Customer consent (e.g. for marketing and cookies)
- Legitimate interest of the online shop (e.g. fraud prevention)
5. Data retention
Personal data will be kept for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations:
- Order data is kept for 7 years (to meet accounting requirements).
- Marketing requests will be kept until the Client withdraws them.
- Cookie data according to the type of cookie (see Cookie policy).
6. Transfer of data to third parties
Personal data may be transferred to:
- For online store partners (e.g. courier services, payment service providers).
- For accountants and legal advisers
- Public authorities in cases provided for by law (e.g. tax authorities).
All partners process data only to the extent necessary to provide the service.
7. Customer rights
The customer is right:
- Get information about the processing of your personal data
- Request correction or deletion of your data
- Restrict data processing
- Withdraw your consent to marketing
- File a complaint with the Data Protection Inspectorate(www.aki.ee)
8. Security
The online shop implements technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.
9. Cookies
The online shop uses cookies to improve the user experience and collect statistics.
10. Contact
If you have any questions or requests regarding the processing of your personal data, please contact:
Oru Maitsed OÜ
E-mail: info@orumaitsed.ee
